IPTV EPG not working? First check whether live channels still play. This guide separates missing listings, outdated guide data and wrong programme times so you can troubleshoot without deleting a working playlist.
An electronic programme guide, or EPG, shows scheduled programmes beside live channels. If a stream plays but its listings are empty or the times look wrong, check the guide separately from playback. A working picture does not necessarily mean programme data is available for that channel.
Identify the symptom
- Every channel has an empty guide: check whether the guide source is configured and has updated.
- Only a few channels are missing listings: note the exact channel names and ask whether guide data is available for those feeds.
- Listings exist but times are wrong: check the device clock, time zone and any guide offset setting.
- The listing does not match the programme: confirm you selected the correct regional version of the channel.
Check settings without losing your playlist
- Record the app name, device model and a sample channel with the problem.
- Check that the device date and time zone reflect where you are watching.
- Look for an EPG or programme-guide refresh option in your player’s documented settings.
- Allow the update to finish, then reopen the guide.
- If an offset is configured, record its original value before making any adjustment.
Menu names and refresh behaviour vary by app. Use the player’s official instructions and avoid resetting the whole application as your first step. Do not replace your supplied guide address with an unknown public URL.
What to send support
Provide a channel name, the programme shown, the time you checked, your time zone and the player version. A cropped screenshot of the guide can help, but hide usernames, passwords and playlist addresses. State whether the issue affects one channel or the whole list.
Can a guide refresh fix buffering?
A guide refresh is aimed at programme listings. If the stream freezes or fails to play, use our buffering troubleshooting guide instead. If your app has not been configured yet, start with the device setup guide.
Check the guide before subscribing
Include programme-guide accuracy in your trial, particularly for the channels you watch most. Our provider comparison guide covers other checks worth making. If a guide remains incomplete, confirm support and availability before choosing a long subscription.
TiviMate EPG Not Updating: What to Check
Confirm that the affected playlist has the guide source supplied for your account. Use the EPG update control in your installed version, note any error, and check whether the last-update time changes. If only one channel has no information, ask support to check that channel’s guide mapping before changing global settings.
Does an empty guide mean my subscription expired?
Not necessarily. If channels still play, investigate guide data separately. If login and playback also fail, use our IPTV troubleshooting guide.
Should I buy another player?
First establish whether the provider supplies listings for the affected channels. Another player cannot display programme information that is not supplied. See our IPTV player comparison for compatibility checks.